In the following article there will be presented some information about the purpose of Convergys portal, the effectiveness of electronic learning and about Convergys corporation in general. If you want to know how three of these things are connected, read this information.
Convergys Corporation is a global leader in the sphere of relations' management. This company offers solutions that allow its customers to gain huge profit from relations with their clients and workers. This corporation transforms these relations into the source of profit and an important strategic asset of the customers. During 25 years the unique combination of rich experience, optimal processes and innovative technologies allows this company improving and developing its work and optimizing clients' businesses in 70 countries.
Convergys is included into 500 biggest companies of the world according to S&P 500. 8 years running the Fortune magazine calls it the Most Admired Company. Convergys stuff numbers over 75 thousand people who work in 84 contact-centers in the United States, Canada, Latin America, Europe, the Middle East and Asia, and also in the corporal headquarters in Cincinnati, Ohio. Most of the employees already know, that now there is a new Convergys portal, its address is - https://mycvg.convergys.com/. Employees have been registered in the network should choose a green button, insert their ID and password and than they will be logged in. Others should choose a red button.
And now let's speak about electronic learning. E-learning is a perfect and constantly developing instrument for helping agents learn new valuable skills, improving their professional training, acquainting with new products, services, equipment and procedures. This method gives the possibilities for the personnel to practice in the preferred tempo and get new necessary knowledge and skills. As a matter of fact e-learning provides the ability to study in the working place without isolation from production, making a round of relations wider. Thus, e-learning is invaluable for home learning and training of informal agents, because doesn't require its presence in the office.
But how this is related to Convergys? You can find some information on Convergys portal and I will continue expressing my thought.
Convergys Company uses mixed approach in teaching its agents of a contact-center. This approach consists of contract studies with the application of functions, determined by the needs of practical activity, combining e-learning modules which are integrated into a direct life orientation. The advantages of using e-learning include standardized presentation of content, decrease of study lessons duration, automated system of accountability, the ability to study in the working place, practicing working skills.
Convergys Company also uses virtual class-rooms: life, synchronized, light orientation for geographically remote class-rooms, with the help of separated applications and teleconferences. Flexibility and economy, provided by this model, create more attractive system of education in virtual class-rooms, forcing out the education in usual class-rooms. While communicating in the contact-center, e-learning allows considerably increasing the time of perception and memorizing in contrast to traditional means. Convergys noted a considerable increase of speed and effectiveness of e-learning model. If you decided to try yourself in working at Convergys, register on Convergys portal.